Refund Policy
1. All sales are final
Veil AIO is digital software delivered the moment your payment completes: your license key is issued and the software can be downloaded and used immediately. For that reason, all payments are final and non-refundable, including your first payment and every renewal. By completing a purchase you acknowledge that delivery begins immediately and that you give up any right to cancel for a refund once delivery has begun, to the fullest extent the law allows.
2. What is not refunded
We do not issue refunds, credits or partial refunds for any reason, including:
- unused time, partial months, or forgetting to cancel before a renewal;
- not securing a checkout, an item selling out, a drop being delayed or cancelled, or results that did not meet your expectations;
- a retailer changing its website or protections, cancelling your orders, or limiting, restricting or closing your accounts;
- problems caused by your computer, network, proxies, accounts, payment methods, settings or other third-party services;
- downtime, bugs, or a supported site temporarily not working while we update the software;
- your access being suspended or ended because you broke our Terms of Service or EULA, such as by sharing or reselling your license key; or
- deciding you no longer want or need the software.
3. Cancelling your subscription
Your subscription renews automatically every month until you cancel. You can cancel at any time before your next renewal date to stop future charges. When you cancel, you keep access until the end of the month you have already paid for, and you will not be charged again. Cancelling does not refund the current or any past payment.
4. Chargebacks and payment disputes
If you have a billing question, contact us first through a support ticket in our Discord. Filing a chargeback or payment dispute for a charge you authorized is a breach of our Terms. When a chargeback is filed, we may immediately suspend or permanently revoke the license key and access tied to that payment, ban the associated accounts from our community, and submit evidence of your purchase, acceptance of these policies and use of the software to the payment provider to contest it.
5. Billing errors
If you believe you were charged incorrectly because of a technical billing error, such as being charged twice for the same month, contact us within 30 days of the charge. Correcting a verified billing error is not a refund of a valid purchase.
6. Your legal rights
Nothing in this policy limits any right you have under a law that cannot be waived by agreement. Where such a law applies to you, this policy applies to the fullest extent that law allows.
7. Changes to this policy
We may update this policy by posting a new version on this page with a new effective date. Changes apply to payments made after the new version is posted.